![]() ![]() For whatever reason, the first time I did this there was no change. that if you uncheck the box labeled Web Proxy (HTTP) and the box labeled Secure Web Proxy (HTTPS) that it sometimes fixes the problem. However, I found an article elsewhere that mentioned that in Big Sur, under System Preferences -> Network -> WiFi -> Advanced -> Proxies. Hi Lori, these generic/generalized suggestions/fixes (the same ones I was given in the support email trail) did not lead me to the answer and yes I tried different WiFi networks and including a Personal Hotspot with no change. I'm close to finding another service and trying to migrate all of my files there and ditching Dropbox altogether if someone I can't get this fixed soon, it is incredibly time consuming and frustrating. I tried a variety of other fixes from articles I read and still can't access my files through the App, I have to go online, download them to the downloads folder, to share them or work on them right now. So now I can't even login/sign-in to set up the newly installed App. I eventually uninstalled the App completely from this MacBook Pro 17" (2020) and reinstalled it and now when it tries to launch the newly installed App I get a message saying that my Computer is offline/not connected to the Internet (which is not true I have strong connection with 250 MB speed and can play videos in the browser - this is only the Dropbox App that is having this problem). ![]() This didn't solve it, it kept reappearing, failing to download offline files that I needed, and failing to save/sync files I was working on, and the Sync message kept spinning and changing the number of files that it would sync, some showing from months ago, some newer. Initially I was told to Fix Permissions which I did. Tech support is incredibly slow and this is substantially eating up time and compromising my work productivity. This problem appears to have NO SOLUTION. You didn't just lose a client with 8 accounts - we are at the space limit and were ready for a big upgrade. So - BOX here I come, and as bad as iCloud Drive is, at least it is possible to learn it's quirks, and it's icon-only kindergarten interface. HOURS - over THREE DAYS it took for me to do almost everything the previous PATIENT writer tried - it is NOT EASY to clear every trace of dropbox out of your networked systems so you know you get a clean pure install - and still it won't stay open, blinks on and off. You guys really do not put any importance on that, and my frustration for a year (after 15 years of loyalty) is ultimately over that. This woman demonstrates a loyalty to her working relationship with Dropbox. A lot of what Dropbox does is counter-intuitive, but I have suffered through clinging to the fewer and fewer things I just don't want to change - and like your customer said - starting over with nearly 2TB of data is not optimal (she was so respectful in her tone) it is not what I am willing to do - not when I see her answer you yet again with attempted solutions which likely took her hours - documented FOR YOU - and nothing you said worked for either of us.ĥ. There are a hell of a lot of people going through this for Dropbox to be feigning ignorance for months. You don't even acknowledge that anyone else is having a problem, and a lot of online software companies do this same technique which isolates the customer/user into feeling we might be just causing our own problem, or ignorant of an obvious solution. Although her name is gone from this reply window, the woman who so carefully gave you detail showed a level of patience, and intelligence (and creativity for workarounds) than I've every seen - yet you twice reply with - forgive me - minimal answers and make requests of her to "do more" and feed you more data as though you have no idea what she is experiencing. or who float creative special effects files within an office up through the cloud.Ģ. It's happening to everyone I know on Big Sur in the video production industry who trades large files. I was just going to plow past all this since im so upset and past emails have been ignored, but you are taking this seriously. ![]()
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